Refund policy

We have a 14-day return policy on our physically shipped products, which means you have 14 days after receiving your item to request a return.
*This does not include custom items. We do not accept returns on any custom items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the order number for proof of purchase. 

To start a return, you can contact us at sugaredgracedesigns@gmail.com. Please note that returns will need to be sent to the following address:

Sugared Grace Designs LLC
140 Bufflehead Circle 
Liberty SC 29657

If your return is approved, you are responsible for paying for the ruturn shipping unless otherwise stated in our correspondence.

You can always contact us for any return question at sugaredgracedesigns@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and digital files.

If the item you are returning was on sale when purchased, your refund will reflect that same price. What you paid is what will be refunded.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sugaredgracedesigns@gmail.com.